Terms and Conditions and Liability Waiver
Please read these Terms of Service ("Terms") carefully before booking or participating in any Pilates sessions, classes, or programs. By booking a session, making a purchase, or participating in any services provided, you ("Client" or "you") agree to be bound by these Terms.
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## 1. SERVICES PROVIDED & MULTI-FORMAT ENVIRONMENT
We offer Pilates instruction across multiple formats, each subject to specific rules:
*Rented Studios (Third-Party Facilities):** Sessions hosted at external rented facilities. Clients must strictly adhere to all rules, codes of conduct, and safety protocols of the host facility. Clients must not enter the rented space earlier than five (5) minutes before their scheduled session.
*Virtual Sessions:** Sessions conducted online via video conferencing platforms. The Client is entirely responsible for their own internet connectivity, audio/video equipment function, and camera positioning to ensure the instructor can clearly view their entire body for form evaluation.
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## 2. BOOKING, PAYMENTS, AND EXPIRATIONS
*Payment Requirement:** All sessions, packages, and memberships must be paid in full prior to booking or attending a class.
*Package Expirations:** All class and session packages carry strict expiration timelines from the date of purchase:
* Single sessions expire thirty (30) days from purchase.
* Multi-session packages (5 or 10 session packs) expire ninety (90) days from purchase.
* Unused sessions after the expiration date are automatically forfeited and non-refundable.
*Refund Policy:** All sales are final. No refunds, partial refunds, or transfers of packages or memberships to other clients are permitted.
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## 3. CANCELLATION and LATE ARRIVALS
*24-Hour Cancellation Policy:** You must cancel or reschedule any session at least twenty-four (24) hours before the scheduled start time. Cancellations made less than 24 hours in advance will result in the forfeiture of the session credit or a late-cancellation fee.
*Late Arrival Policy:** Sessions will begin and end exactly at the scheduled time. If you arrive late, your session will be shortened accordingly, and you will be billed for the full scheduled duration. Arriving more than fifteen (15) minutes late constitutes a no-show, and the session will be canceled and charged in full.
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## 4. MEDICAL DISCLAIMER & HEALTH RESPONSIBILITIES
*Not Medical Advice:** Pilates instruction, exercises, and programs provided are for physical conditioning and educational purposes only. They do not constitute medical advice, diagnosis, physical therapy, or medical treatment.
*Client Disclosure Duty:** The Client represents that they are in good physical condition and have no medical reason or impairment preventing them from participating. The Client must explicitly disclose all current and past injuries, chronic pain, surgeries, medical conditions, or pregnancy to the instructor prior to the first session and continuously update the instructor regarding any changes in health status.
*Medical Clearance:** If you have an underlying medical condition, injury, or are pregnant, you are strongly advised to obtain medical clearance from a licensed physician before participating.
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## 5. ASSUMPTION OF RISK, RELEASE, AND LIABILITY WAIVER
*Assumption of Risk:** You acknowledge and agree that Pilates involves strenuous physical activity, including but not limited to stretching, core exertion, balance training, and the use of specialized spring-loaded resistance equipment (such as Reformers and other exercise equipment). You explicitly acknowledge that participation carries inherent risks of physical injury, muscle strains, joint damage, falls, or complications from underlying health conditions. You voluntarily assume all risks associated with your participation.
*Comprehensive Release of Liability:** To the maximum extent permitted by law, you hereby knowingly, voluntarily, and expressly waive, release, and forever discharge the business, its owners, independent contractors, instructors, employees, and agents from any and all claims, demands, damages, rights of action, or causes of action, present or future, arising out of or connected with your participation in any sessions, whether occurring in-person, at a rented studio or virtually. This includes, without limitation, injuries resulting from equipment malfunction, instruction, slippery floors, or transit to and from sessions.
*Indemnification:** You agree to indemnify and hold harmless the business and its instructors against any and all claims, suits, or actions of any kind brought by you or on your behalf for liability, damages, or costs incurred in connection with your participation.
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## 6. STUDIO ETIQUETTE AND CLIENT CONDUCT
*Required Attire:** For safety and hygiene, clean grip socks are mandatory for all in-person and rented studio sessions utilizing equipment. Clothing should be comfortable and form-fitting enough to allow the instructor to observe alignment, free of sharp zippers, buttons, or jewelry that could damage equipment.
*Instructor Safety:** We reserve the right to refuse service or terminate a session immediately if a client behaves in a manner that is abusive, dangerous, unhygienic, or sexually inappropriate.
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## 7. GOVERNING LAW AND SEVERABILITY
These Terms and any disputes arising under them shall be governed by and construed in accordance with the laws of the local jurisdiction in which the business is registered. If any provision of these Terms is found to be invalid or unenforceable by a court of law, the remaining provisions will continue in full force and effect.
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ACKNOWLEDGEMENT OF AGREEMENT: By checking the box during your online booking checkout, purchasing a package, or participating in a session, you certify that you have read this document in its entirety, fully understand its terms, understand that you are giving up substantial legal rights, and agree to be bound by these rules and waivers freely and voluntarily.
